Return and Refund Disclaimer
At Gracefully Klutzy, we strive to ensure that all our products are of the highest quality. However, due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless the item is damaged due to a manufacturer defect.
Return Policy for Defective Items:
Manufacturer Defects Only:
Returns are only accepted for items that are damaged due to a manufacturer defect. This includes defects in materials or workmanship.
Notification Period:
To be eligible for a return due to a defect, you must notify us within [Insert Time Frame, e.g., 7 days] of receiving the item. Please inspect your item upon arrival and contact us immediately if you believe it is defective.
Proof of Defect:
To process your return, we require proof of the defect, which may include photographs or a detailed description of the issue. Please email this information to cma@gracefully.com along with your order number.
Return Process:
If your return is approved, we will provide instructions on how to return the defective item. The item must be returned in its original packaging, if possible, and in the same condition that you received it.
Refund or Replacement:
Upon receiving and inspecting the returned item, we will either replace it with a new item or issue a full refund, including any applicable shipping charges.
Non-Returnable Items:
Items damaged due to misuse, mishandling, or normal wear and tear are not considered defective and are not eligible for return or refund.
Contact Us:
If you have any questions about our return and refund policy, please contact us at cma@gracefully.com
